Service plans and branding – Reseller Guide

Service plans describe what a subscription gets: disk space, traffic, domains, mailboxes, databases, permissions and hosting settings. As a reseller you can build your own plans and add-ons and sell them to your customers, as long as your reseller plan includes Create and manage own service plans. You can also put your own name and logo on the panel your customers use.

Your plans or your provider's#

Open Service Plans in the menu. Two tabs are shown: Hosting Plans and Add-ons.

If your reseller plan lets you create plans, you see your own plans with Add a Plan, Clone and Remove. You sell only your own plans.
If it does not, the page says "You sell your provider's plans; your reseller plan does not let you create your own." You see your provider's plans and can choose them for subscriptions, but not change them.

The list shows each plan's Disk space, Traffic, Domains and how many Subscriptions use it.

Create a hosting plan#

Open Service Plans › Hosting Plans.
Click Add a Plan.
Enter the Hosting Plan name.
Go through the tabs and set the values:

Tab	What it holds
Resources	Overuse policy, disk space, traffic, domains, subdomains, aliases, mailboxes and mailbox size, mailing lists, FTP accounts, MariaDB and SQL Server databases with quotas, web users, ODBC connections, expiration
Permissions	What subscribers may change: domains, subdomains, aliases, hosting settings, PHP version, Web Deploy, Node.js, Git, WordPress Toolkit, Laravel Toolkit, scheduled tasks, FTP accounts, panel users, REST API, DNS, mail, databases, backups
Hosting Parameters	Settings new websites get: hosting on or off, SSL/TLS support, HTTP to HTTPS redirect, web statistics, ASP.NET and other scripting, default database servers, Web Deploy
PHP Settings	PHP support and version, `memory_limit`, `upload_max_filesize` and other php.ini values, FastCGI settings
Mail	Mail service, webmail, mailing lists, autodiscover, mail for non-existent users, outgoing mail limits
DNS	Primary or secondary DNS zone
Performance	Bandwidth, connections, CPU, memory, disk I/O and process limits, IIS application pool settings
Logs & Statistics	How long statistics are kept and how logs rotate
Additional Services	Keep websites secured with free SSL/TLS certificates

Click Add Hosting Plan.

Remember that, with overselling off, every subscription you sell must fit into your reseller totals. A plan with an unlimited value cannot be sold while the matching total of your reseller plan is limited.

Change a plan and sync subscriptions#

Open a plan by clicking its name. When subscriptions use it, the page says how many and offers two buttons:

Update & Sync saves the plan and applies the changes to all its subscriptions in the background, except customized ones.
Update without syncing saves the plan only; existing subscriptions keep their current settings until they are synced.

When no subscription uses the plan, the button is Update.

Clone or remove plans#

Tick one or more plans and click Clone to copy them, for example to make a larger version of an existing plan. Remove deletes the selected plans; plans that subscriptions still use are kept, so move those subscriptions to another plan first (Subscriptions › Change Plan).

Add-ons#

Add-ons extend a subscription beyond its plan: their limits add to the plan's, and their permissions are granted on top.

Open Service Plans › Add-ons.
Click Add an Add-on, enter the Add-on name and set the values on the tabs.
Click Add Add-on.

Choose add-ons under Add-ons when you create a subscription, or later with Subscriptions › Change Plan.

Branding#

Branding puts your name and logo in the panel of your customers and their users. It needs Brand the panel for their customers in your reseller plan.

Click Branding in the menu.
Fill in the fields:

Field	Meaning
Title	Shown next to the logo and in browser tabs, up to 60 characters. Empty: StackRegent.
Logo	Square or wide, shown about 28 pixels high. Click Upload or enter an `https://` address.
Logo link	Where the logo goes when clicked. Empty: Home.
Favicon	The browser tab icon, SVG or ICO.

Click Save.

Images can be PNG, JPEG, SVG or WebP for the logo, and SVG, ICO or PNG for the favicon. Use Remove next to an image to go back to the default.

Your branding applies after your customers log in. The login page itself keeps your provider's look, because the same login page serves every account on the server.

Troubleshooting#

Message	What to do
Your reseller plan does not let you create service plans.	Ask your provider for Create and manage own service plans
Your reseller plan does not include branding.	Ask your provider for Brand the panel for their customers
Images must be uploaded or https:// addresses.	Upload the image, or use an `https://` address
Use a title of up to 60 characters.	Shorten the title

Reseller overview
Customers and subscriptions