Customers and subscriptions

As a reseller you keep a list of your own customers. Each customer has one login for the panel and one or more subscriptions. A subscription is one webspace: its main domain, its Windows system user, its IP address and the service plan that sets its resources and permissions.

Add a customer#

1. Click Customers in the menu.
2. Click Add Customer.
3. Under Contact information, fill in Contact name (required) and, if you like, Company name, Email address, Phone, Address, City, Country and the other fields. External ID holds your billing system's ID for the account.
4. Under Access to the panel, enter the Login and Password. The password needs at least 10 characters with upper and lower case, a digit and a symbol (your provider's security policy may differ).
5. To give the customer hosting right away, leave Create a subscription for the customer ticked and fill in the subscription fields (see the next section). Untick it to create only the account.
6. Click Add Customer.

If the account is created but the subscription is not (for example because your plan has no room left), the panel says so: "Customer created, but the subscription was not: …". Add the subscription later from the customer's page.

Create a subscription#

Open Subscriptions › Add Subscription, or open a customer and click Add subscription on the Subscriptions card.

Click Add Subscription. The subscription is set up in the background; its page shows "This subscription is being set up" until it is ready.

The IP address field appears only when your provider assigned addresses to you. Without the Manage the IP pool assigned by the administrator permission, the first address of your pool is always used.

A subscription is refused when your reseller plan has no room for it. See the Reseller overview for the limits and overselling.

Change plans, status or remove subscriptions#

On Subscriptions, tick one or more subscriptions, then use:

Log in as a customer#

You can open a customer's panel to see exactly what they see and work in it as them.

1. Open Customers and click the customer's name.
2. Click Log in as customer.
3. A bar at the top says "You are in the panel of … ". Work as usual.
4. Click Back to your reseller panel to return.

The button appears only for active customers, and only when your reseller plan includes Log in as their customers. Otherwise the panel answers "Your reseller plan does not let you log in as your customers."

API keys cannot be created while you are in a customer's panel; the customer creates them while logged in as themselves. To give a customer a new password, use Edit on the customer's page instead.

Suspend, activate or remove a customer#

From the customer's page:

• Suspend stops the account: the customer and their users can no longer log in ("Your account is suspended. Contact your hosting provider.") and the status is applied to all its subscriptions.
• Activate switches it on again.
• Remove deletes the account together with all its subscriptions, websites, files and system users. This cannot be undone.

From the Customers list you can do the same for several accounts at once: tick them and use Change Status (Active, Suspended, Disabled) or Remove.

The customer's page#

The page of a customer shows:

Click Edit to change the contact details or set a New password (leave it empty to keep the current one).

Troubleshooting#

Related#

• Reseller overview
• Service plans and branding
• Reseller API keys and IP addresses