Reseller overview
A reseller account lets you sell hosting to your own customers on a StackRegent server. Your hosting provider (the server administrator) gives you a reseller plan: totals of disk space, traffic, domains, mailboxes and other resources, plus permissions that decide what you may do. Inside those totals you create customers, give them subscriptions, build your own service plans and put your own name and logo on the panel your customers see.
What a reseller can do#
| Task | Where |
|---|---|
| Add, edit, suspend and remove your customers | Customers |
| Create subscriptions for your customers or for yourself | Subscriptions |
| Create your own hosting plans and add-ons | Service Plans |
| Put your title, logo and favicon on your customers' panel | Branding |
| Open a customer's panel and work in it as them | Customers › customer › Log in as customer |
| Manage websites, mail, databases and files of the subscriptions | Websites & Domains, Home |
| Add panel users with their own logins and roles | Users |
| Create API keys for scripts and billing systems | Account › API Keys |
Some of these depend on the permissions of your reseller plan (see below). The panel tells you when a permission is missing, for example "Your reseller plan does not include branding."
Log in#
Resellers use the same login page as administrators and customers.
- Open the panel address your provider gave you, for example
https://panel.example.com:9443/. - Enter your Login and Password.
- Click Log in.
If you forgot the password, click Forgot the password? and enter your login or email address. A link to set a new password goes to the email address of your account. The link appears only when your provider has switched password reset on.
The reseller panel#
The menu on the left shows:
| Menu entry | Contents |
|---|---|
| Home | Every subscription you manage, your own and your customers', with websites, tools and usage |
| Websites & Domains | The subscriptions and their domains |
| WordPress | WordPress installations of a subscription |
| Customers | Your customer accounts |
| Subscriptions | All subscriptions you sell |
| Service Plans | Your hosting plans and add-ons |
| Branding | Your title, logo and favicon |
| Users | Extra panel logins of your account |
| Account | Your subscriptions, plan values, profile, password and API keys |
The top bar has the theme button, the Task Manager icon and your login menu with Profile, Change Password and Log out.
On Home, each subscription has Open website, Websites & Domains, tool buttons and a Usage card.
Limits of the reseller plan#
Your reseller plan has two tabs.
Resources sets the totals you may distribute among your customers:
| Limit | Counts |
|---|---|
| Customers | Customer accounts you own |
| Subscriptions | Subscriptions of you and your customers |
| Disk space, Traffic per month | Summed over all those subscriptions |
| Domains, Subdomains, Domain aliases | Domains in those subscriptions |
| Mailboxes | Mailboxes in those subscriptions |
| MariaDB/MySQL databases, Microsoft SQL Server databases | Databases in those subscriptions |
| Additional FTP accounts | FTP accounts in those subscriptions |
Permissions decides what you may do:
| Permission | Effect |
|---|---|
| Create and manage own service plans | Without it you sell your provider's plans |
| Manage the IP pool assigned by the administrator | Without it new subscriptions get the first address of your pool |
| Brand the panel for their customers | Enables Branding |
| Log in as their customers | Enables Log in as customer |
| Use the REST API | Enables API keys |
Your provider sets and changes these values; ask them if you need more.
Overselling#
When you add a customer or a subscription, the panel checks that your plan has room for it:
- A new customer is refused when you already have as many customers as the plan allows: "The reseller plan allows 50 customers."
- A new subscription is refused when the subscription count is reached: "The reseller plan allows 50 subscriptions."
What happens next depends on Allow overselling in your reseller plan:
- Overselling off (the default): the limits of the plans you sell must fit into your totals. If you have 50 GB of disk space and already sold plans with 45 GB together, a plan with 10 GB is refused with a message such as "Overselling is off: the reseller's subscriptions may have 51200 MB of disk space together; this plan needs 10240 MB more." A plan with an unlimited value is also refused when your total is limited.
- Overselling on: you may sell more than your totals, because most customers never use all of their plan. Only the customer and subscription counts are still checked.
When overselling is on and your customers together really use more than your plan allows, the server administrator receives a "Reseller oversells resources" notice, at most once a month for each limit. Keep an eye on usage so your provider does not have to step in.
Separate from this, the subscriptions themselves follow the overuse policy of their own hosting plan, and by default you are notified when one of your customers' subscriptions comes close to or exceeds its limits.
Related#
- Customers and subscriptions
- Service plans and branding
- Reseller API keys and IP addresses
Something missing? Ask in the community or open a ticket.