Users and roles

You do not have to share your own login with your web designer, your accountant or your colleagues. Give each of them a panel user with their own login and password. Their role decides which parts of the panel they can open, and you can limit them to one subscription.

Before you start#

• Open Users in the menu. It is shown to the account owner and to users whose role includes Users and roles.
• Your hosting plan must include Panel user accounts management. Otherwise the page says "Your hosting plan does not include extra panel users. Ask your provider to allow "Panel user accounts management"." You can still see the list, but not change it.

Add a user#

1. Click Users › Add user.
2. Fill in the dialog:

1. Click Add user.

Tell the user the panel address, their login and the password. They log in on the same login page as you.

The list shows each user with Name, Role, Access to, Status and Last login. Your own row is marked You.

Change or remove a user#

• Click Edit to change the name, email, role, subscription or status, or to set a New password (leave it empty to keep the current one). A user who is switched off is logged out at once.
• Click the bin icon to remove a user. They can no longer log in; their websites, mail and files stay.

You cannot change your own role, switch yourself off or remove yourself.

Built-in roles#

Every built-in role includes Own mailbox. Built-in roles are marked Built-in and cannot be changed or removed.

The Mail User role#

A user whose role opens only their own mailbox sees My Mailbox in the menu. It shows the mailbox address and size, an Open webmail button, and lets them set a New password, Forward incoming mail and Answer incoming mail automatically, plus the mailbox's spam filter when the server offers it. If no mailbox has the user's email address, the page says so; create the mailbox under Mail or correct the user's email.

Areas#

A role is a set of areas. Each area unlocks part of the panel:

What a user can change inside an area still depends on the hosting plan's permissions.

Custom roles#

When no built-in role fits, create your own. An account can have up to 50 custom roles.

1. On Users, click Add role on the Roles card.
2. Enter a Name and, optionally, a Description.
3. Under Can open, tick the areas the role includes. Choose at least one.
4. Click Save.

The new role appears in the Role list of the user dialog. Use Edit on the Roles card to change a custom role; its users get the new areas when they next load a page. A custom role can be removed only when no user has it: "… user(s) have this role; give them another role first."

Limit a user to one subscription#

Choose a subscription under Access to. The user then sees only that subscription on Home, under Websites & Domains and in every tool. All subscriptions gives access to every subscription of the account.

Troubleshooting#

Related#

• Getting started
• Email