Email

Each domain of your subscription can have email addresses. An address can keep mail in a mailbox on the server, forward it to other addresses, answer automatically, or all of these. Open Mail from Home or from the subscription page.

The Mail page has four tabs: Email Addresses, Mail Settings, Mailing Lists and Outgoing Mail.

Create an email address#

1. On Email Addresses, click Create Email Address.
2. On the General tab:
   • Enter the name before the @ under Email address and choose the domain.
   • Optionally enter a Contact name (the sender name in webmail).
   • Leave Keep mail in a mailbox on this server on for a normal mailbox. Turn it off for an address that only forwards.
   • Choose the Mailbox size: Plan default, a size in MB, or Unlimited when the plan allows it.
   • Enter a Password of at least 8 characters, mixing three of: lower case, capitals, digits, symbols.
   • Under Aliases, enter other names in the same domain that deliver here, one per line, for example info and sales.
3. Click Create.

The list shows each address with its aliases, Mailbox usage and Delivery. Refresh sizes updates the usage.

To change an address later, click Change; to delete it, click the bin icon. Removing a mailbox deletes all mail in it.

Forwarding#

1. Click Change next to the address and open the Forwarding tab.
2. Switch on Forward incoming mail.
3. Enter the addresses under Forward to, one per line, up to 20.
4. For a mailbox, leave Keep a copy in the mailbox on if you want to keep the mail here too.
5. Click Save.

Auto-reply#

1. Click Change next to the address and open the Auto-Reply tab.
2. Switch on Answer incoming mail automatically.
3. Enter the Subject (for example "Out of office") and the Message. Tick The message is HTML for an HTML message.
4. Optionally choose Switch off after: the auto-reply stops at the end of that day.
5. Click Save.

Each sender gets one reply per day.

Spam filter of a mailbox#

When the server's spam filter is on, the Spam Filter tab of an existing address lets you switch Check mail to this address for spam on or off, set your own Spam score (0 uses the server's), and list senders to Always block or Always allow. Click Save spam filter.

Webmail#

Click Webmail next to a mailbox to open the domain's webmail, usually at https://webmail.example.com/. Log in with the full email address and the mailbox password.

Set up a mail client#

Outlook, Thunderbird and phones usually find the settings by themselves from the email address. If not:

1. Click Client setup next to the mailbox.
2. Enter the values shown:

The host name is shown in the dialog. The user name is the full email address with the mailbox password; outgoing mail needs the same login. If the server does not offer the encrypted ports, the dialog shows the ports it does use (143, 110 or 25).

For Apple devices, click Profile for iPhone, iPad and Mac and open the file on the device.

Mail settings of a domain#

The Mail Settings tab has one card per domain with Status, Webmail, DKIM signing, SPF, DMARC, Unknown users and Outgoing limit. Click Change to set:

DNS records for mail#

When this server hosts the domain's DNS, the zone contains the records mail needs: an MX record pointing at mail.<domain>, A records for mail and webmail, an SPF record such as v=spf1 +a +mx -all and a DMARC record. With DKIM on, the panel publishes the key as a TXT record at <selector>._domainkey.<domain>. The values in use are shown on the Mail Settings tab.

If the domain's DNS is hosted elsewhere, the card says "The domain's DNS is hosted elsewhere. Add this TXT record there:" with the exact DKIM record. Add it, together with MX and SPF records for this server, at your DNS provider.

Mailing lists#

If the plan includes mailing lists, open Mailing Lists, click Create Mailing List, enter the List address, a Description and the Members (one address per line), then click Save. Every message sent to the list address goes to all members.

Users who manage only their own mailbox#

A panel user with the Mail User role sees My Mailbox instead of Mail. There they can set a New password, Forward incoming mail and Answer incoming mail automatically for the mailbox that has their email address, and click Open webmail.

Troubleshooting#

Related#

• DNS
• Users and roles